DHGate: Worst Online seller

I made the mistake of buying on the cheap (a motherboard for HP Slimline) from this online buying site from China. Avoid them like the plague.

These people have no customer service standards, irresponsible sellers, and zero oversight. Their CEO, Diane Wang must be asleep at the wheel because the Internet is just littered with complaints on forums and entries of the company into fraud complaint sites. My fault for not seeing that though. Oh well. I was too willing to take a risk and got scammed.

I bought a defective item, the seller reluctantly promised to replace. When I returned via a method that wasn't the standard courier with tracking (i.e. UPS, Fedex, etc)he had an out because I couldn't prove without a signature. Even though I showed USPS delivery to China plus customs stamp. He stopped responding to emails completely after doing so regularly and also chats (where originally I had snagged his attention to give me a return address).

Other stuff. Their system disables complaint recourse after a certain period. Which is ridiculous being the international seller they are - knowing full well that many sellers use the cheapest slowest methods available.

Customer service has no 48 hr standard. They took a week to respond and it was a boilerplate response at that. They claimed they would follow up. They didn't after several requests and week-late continued boilerplate responses. There was some dispute dept that I sent my evidence to. They responded after 3 weeks about being so sorry about my experience and saying they would investigate. They intitiated I believe after I threatened to write to the president. Then did no follow up with me. That was a month ago. It's just astounding. What can you say when you've been had. Shame on them, but shame on me for ignoring the red flags. And my case is minor compared to others.

Anybody having a direct contact email or address for CEO Wang let me know. May work up the energy for one of my "letters to the president". I have had some success in the past with some major corporate entities. Shaming them into paying attention. We'll see.